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Website Accessibility

We make every effort to meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0, as well as requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010.

We use design standards that help customers identify, interpret, understand and interact with information presented on our websites.
Here are some helpful tips for using our sites:

  • Dollar amounts–Please don't use the dollar sign ($) when you include dollar amounts in any form field; it will cause an error. When you include dollar amounts, you may see one input field or two fields separated by a decimal point. In some cases, you’ll find an example adjacent to the input field(s) to help you understand how to format your amount.
  • Error messages–If an error occurs on a page, in most cases, an error message will appear.
  • JavaScript–To enjoy some features on our website and sign in to our secure site, you must install JavaScript on your system. JavaScript is already activated on most new computers and mobile devices on the market today, so you should only need to enable it if you or another user has disabled it.

Software recommendations and settings

We attempt to follow the W3C's globally recognized standards to provide content that’s compatible with computer-based assistive technologies and browsers. We recommend using the most current versions of (or the version released just prior to) the manufacturer's assistive technology applications, along with a current version of the browsers listed below. We also recommend trying different types of browsers with assistive technology applications, to determine which combination works best for you.
Additionally, we support screen magnification technologies and accessibility features—like zoom, color and other image controls—that major browsers provide.
We do not provide assistive technology applications or browsers. Please visit the individual manufacturer’s site for information about how to obtain them. You may also have access to assistance from local and state agencies or non-profit groups in your area.


Screen reader applications

For the best online experience, we recommend several screen reader applications for customers with vision disabilities: JAWS, VoiceOver and NVDA. On mobile devices, we recommend TalkBack for Android devices and Voice-Over for the iPhone and iPad.

If you use JAWS as your screen reader, we recommend using it with Internet Explorer; if you use NVDA as your screen reader, we recommend using it with Firefox.
As software and browser manufacturers release new versions with upgrades and improvements, we continually test our web pages and provide recommendations. While other browsers and assistive technology applications may work, at least in part, with our website, we don’t test all possible versions, and we can’t guarantee the best user experience if you decide to use software and browser versions that we don’t specifically recommend.

You can improve your online experience by exploring these features and settings available in various assistive technology applications:

  • Tooltips–Enable settings to read tooltips if it’s required by your screen reading application. This additional information can be very beneficial for comprehending and interacting with the content on many pages.
  • Special characters–If it’s required by your screen reading application, enable settings to automatically read any of these special characters: at sign (@), number sign (#), dollar sign ($), ampersand (&), apostrophe, quotation marks, backslash, bar (|), underline, braces({}), brackets ([]) and words with tilde or grave accented characters.
  • Symbols–If it’s required by your screen reading application, enable settings to automatically read these symbols: plus, minus (may be pronounced "dash"), asterisk (may be pronounced "star"), forward slash, percent sign (%), caret (^), equals sign, parentheses, the less-than symbol (<) and the greater-than symbol (>).
  • Browser status information–Links may contain additional information on the status line in the bottom left of your browser window. Consider using your screen reader application's hot keys to read this information when you’re focused on a link.
  • Manual focus for mouse–You can hear additional information about elements on web pages by causing the mouse pointer to focus on the next element and read all available information associated with that element. If your screen reader application provides this functionality, consider using the hot key keystrokes to trigger reading this information.

Please check the help directories or user guides of your specific software for information and tips about other features you may find useful.


Using Window-Eyes

Window-Eyes version 8.1 has a bug that prevents common Internet features from working in Internet Explorer 9 or 10. We strongly recommend upgrading to version 8.2 or higher.
Additionally, some versions of Window-Eyes change a security setting in Internet Explorer 9 and 10 that may prevent anyone from signing in. This security setting could interfere with your enjoyment of other sites on the Internet, even if you’re using another screen reader, such as JAWS or NVDA.
If you’re using version 8.2 or above with Internet Explorer 9 or 10, the security setting will change but you’ll still be able to sign in as long as Window-Eyes is running. However, non-screen-reader users won’t be able to sign in. You also won’t be able to sign in with another screen reader after using Window-Eyes.
We suggest making the following change in Window-Eyes version 8.2 to prevent the security setting from changing. With Window-Eyes 8.2 running:

  1. Press ALT + SHIFT + V to rotor through to the Suspend Mode.
  2. Set the Suspend Mode to OFF.
  3. Press CTRL + \ to open the Window-Eyes Control Panel.
  4. Press CTRL + S to save the setting.

Browsers

We recommend using the most current versions of (or the version released just prior to the current version of) Internet Explorer, Safari, Firefox or Chrome.

There are easy-to-use browser controls for adjusting the size and colors of content on a web page. There are no ideal content size or color combinations for all people. By using the controls provided in browsers, you can personalize the content presentation in your browser. We’ve designed the web content we provide to work with these controls. 

  1. Adjusting text size
    Browsers typically provide two controls for adjusting the size of text (fonts) on a web page: Text Size and Zoom.Text or font size adjustments only change the size of text on a web page. You may be more limited in terms of the range of user control with text size than with zoom. Browser text size adjustments may not change the size of text in videos.
    Zoom adjustments enlarge or reduce the size of all page content.
    • Internet Explorer: Controls for text size are on the View > Text Size menu.
    • Firefox: Controls for text size are on the View > Zoom menu. In some versions, holding both the "Ctrl" and "Shift" keys and pressing the "+" or "-" keys will also change the text size.
    • Chrome: Text size controls are on the Settings page. To find it, choose the wrench or bars icon in the upper right corner of the browser window to open the Customize menu and choose "Settings." At the bottom of the Settings page, choose "Show advanced settings..." and then scroll down to the "Web content" section.
    • Safari: Controls for text size are on the View menu. To change just the text size, check the Zoom Text Only option, then choose the Zoom In or Zoom Out options. Once you’ve checked “Zoom Text Only,” you can also change the text size by holding the Command key down and pressing the "+" or "-" keys.

  2. Adjusting size of all content
    To change the size of images, buttons, text and all of the content shown on a web page, use the Zoom controls:
    • Internet Explorer: Zoom controls are on the View > Zoom menu. In some versions for a PC, you can also adjust the zoom level by holding the "Ctrl" key and pressing the "+" or "-" keys. Additionally, you can control the level of zoom by using the slider in the lower right corner of the browser.
    • Firefox: Zoom controls are on the View > Zoom menu. In some versions for a PC, you can also change the zoom level by holding the "Ctrl" key down and pressing the "+" or "-" keys.
    • Chrome: Zoom controls are on the Customize menu. To open this menu, choose the wrench or bars icon in the upper right corner of the browser window. You can also find zoom controls on the Settings page. To find it, choose the wrench or bars icon in the upper right corner of the browser window to open the Customize menu and choose "Settings." At the bottom of the Settings page, choose "Show advanced settings..." and then scroll down to the "Web content" section. In some versions for a PC, you can also change the zoom level by holding the "Ctrl" key down and pressing the "+" or "-" keys.
    • Safari: Zoom controls are on the View menu. To change the size of all content, make sure you haven’t checked the Zoom Text Only, then choose the Zoom In or Zoom Out options. When you have the Zoom Text Only option unchecked, you can also change the zoom level by holding the Command key down and pressing the "+" or "-" keys.

  3. Adjusting colors
    Two common techniques for changing the display of colors are settings that adjust text, background and link colors and a setting to “ignore colors.” You may need to use both techniques.
    Internet Explorer, ignore colors:
    • Open the Tools menu, then choose “Internet Options.”
    • Choose the General tab in the Internet Options window.
    • Choose “Accessibility” to open the Accessibility window.
    • Check the "Ignore colors specified on webpages" checkbox.
    • Choose “OK” in the Accessibility window.
    • Choose “OK” in the Internet Options window.
    • Keep in mind: When you make this change, you’re also removing background images

    Internet Explorer, adjust selected colors:
    You can change colors for text, background, links, visited links and hover in the Colors window. To adjust these colors, first follow the “ignore colors” instructions above. Then:
    • Open the Tools menu, then choose “Internet Options.”
    • Choose the General tab in the Internet Options window.
    • Choose “Colors” to open the Colors window.
    • Uncheck the "Use Windows colors" checkbox.
    • Choose each button that shows colors for text, background, links, visited links and hover to choose a different color. (Keep in mind: When you change the hover color, you should also check the "Use hover color" checkbox.)
    • Choose “OK” in the Colors window.
    • Choose “OK” in the Internet Options window.

    Firefox, ignore colors:
    • Open the Tools menu, then choose “Options.”
    • Choose the "Content" view in the Options window.
    • Choose "Colors…" to open the Colors window.
    • Uncheck the "Allow pages to choose their own colors, instead of my selections above" checkbox.
    • Choose “OK” in the Colors window.
    • Choose “OK” in the Options window.
    • Keep in mind: When you make this change, you’re also removing background images.

    Firefox, adjust selected colors:
    You can change colors for text, background, links and visited links in the Colors window. To adjust these colors, first follow the Firefox “ignore colors” instructions above. Then:
    • Open the Tools menu, then choose “Options.”
    • Choose the "Content" view in the Options window.
    • Choose "Colors…" to open the Colors window.
    • Choose each button that shows colors for text, background, unvisited links and visited links to choose a different color.
    • Choose “OK” in the Colors window.
    • Choose “OK” in the Options window.

    Chrome:
    As of version 36, Google Chrome doesn’t provide any built-in color settings that users can change.

    Safari: You aren’t able to adjust colors for Safari.

Send us accessibility feedback

If you’re a person with a disability and would like to send us feedback about accessibility, please send us an email at info {at} shopnumotion.com. If you use this email address, please do not include personal information. We take the security of our website and your customer data very seriously. As part of our commitment to this security, if your comments concern your account, we ask that you communicate with us by signing in and sending us a secure message, or by calling us toll-free at 877.876.5332 from Monday - Friday 9am - 8pm ET.