Important Notice - Customer Information Incident March 24, 2019
Numotion has recently notified certain customers of the Colorado Springs, Colorado branch that their individual information may have been impacted by a break-in at that branch location.
On March 24, 2019, a break-in occurred at our Colorado Springs branch office. Among the items stolen were eight laptop computers used by branch employees to access patient information, and laptop bags with some route sheets and service work order documents. The information saved on the laptops is not easily accessible. Of the eight laptops stolen, all were password protected and only two were not equipped with full disk encryption.We do not believe any financial information or social security numbers were on the stolen laptops or documents.
What We are Doing
Numotion is taking steps to avoid any future similar incidents. In addition to a thorough internal investigation, Numotion took steps to mitigate any potential harm to our customers. Remediation activities were carried out to make appropriate improvements to security at Numotion and prevent the recurrence of such incidents in the future. As an additional precaution, to reduce the risk of fraud or identity theft, we are offering potentially affected customers a one-year membership in Experian’s® IdentityWorks at no cost. This product provides superior identity protection and resolution of identity theft.
What Individuals Can Do
Individuals can contact Numotion to find out whether their information was affected by this incident, as well as to learn more about the credit monitoring services offered through Experian. Numotion has set up a toll-free number for this purpose: 877- 267- 3790.
We recommend that individuals remain vigilant to prevent identity theft and fraud by monitoring credit reports and financial institution and other account statements. We also advise that suspicious activity or suspected identity theft be promptly reported to law enforcement or their state’s attorney general. In addition, under the federal Fair Credit Reporting Act, consumers have the right to place fraud alerts on credit reports and to alert potential creditors or lenders of potential fraudulent activity related to the use of their personal information. Contact information for the major credit reporting agencies is below.
- PO Box 105069
- Atlanta, GA 30348
- PO Box 9701
- Allen, TX 75013
- 1-800-680-7289 (fraud alert)
- 1-800-888-4213 (credit report)
- PO Box 2000
- Chester, PA 19022
Individuals can also report suspected identity theft to the Federal Trade Commission (“FTC”) and can learn more about how to protect themselves from identity theft, how to place a fraud alert on a credit report and how to place a security freeze on a credit report. The FTC can be reached at: Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580; by telephone at 1-877-IDTHEFT (438-4338); or on the web at www.ftc.gov/idtheft/.