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Important Notice - Customer Information Incident January 29, 2018


Numotion has recently notified certain customers of the retail site shopnumotion.com that their individual information may have been accessed in connection with a security lapse.

Background Information

On January 29, 2018, Numotion became aware that an unauthorized third party had accessed the retail website shopnumotion.com without our knowledge. Immediately upon becoming aware of the unauthorized access, we worked to terminate the third party’s access to our website and changed the credentials for administrator access to the site. The unauthorized access was successfully terminated on January 29,, 2018, the same day it was discovered. We also generated and reviewed logs to determine what information may have been accessible during this time. The third party could have accessed the customer name, address, telephone number, email address, IP address, and details regarding the type of product(s) ordered (such as the description, price and shipping method). The third party did not access any credit card information, social security numbers, medical records, dates of birth, or any passwords to financial accounts.

What We are Doing

Numotion is taking steps to avoid any future similar incidents. In addition to the investigation that we have undertaken, we have reviewed and made necessary updates to the security controls on our website. All user accounts have been reviewed and validated and passwords for each account have been changed. The website has been fully assessed for vulnerabilities and actions have been taken to make appropriate improvements. As an additional precaution, to reduce the risk of fraud or identity theft, we are offering affected customers a one-year membership in Experian’s® IdentityWorks at no cost. This product provides superior identity protection and resolution of identity theft.

What Individuals Can Do

Individuals can contact Numotion to find out whether their information was affected by this incident, as well as to learn more about the credit monitoring services offered through Experian. Numotion has set up a toll-free number for this purpose: 877- 267- 3790.

We recommend that individuals remain vigilant to prevent identity theft and fraud by monitoring credit reports and financial institution and other account statements. We also advise that suspicious activity or suspected identity theft be promptly reported to law enforcement or their state’s attorney general. In addition, under the federal Fair Credit Reporting Act, consumers have the right to place fraud alerts on credit reports and to alert potential creditors or lenders of potential fraudulent activity related to the use of their personal information. Contact information for the major credit reporting agencies is below.

  • TransUnion
  • 1-800-680-7289 (fraud alert)
  • 1-800-888-4213 (credit report)
  • PO Box 2000
  • Chester, PA 19022
  • www.transunion.com


Individuals can also report suspected identity theft to the Federal Trade Commission (“FTC”) and can learn more about how to protect themselves from identity theft, how to place a fraud alert on a credit report and how to place a security freeze on a credit report. The FTC can be reached at: Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580; by telephone at 1-877-IDTHEFT (438-4338); or on the web at www.ftc.gov/idtheft/.