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Return Policy

We want you to be fully satisfied with your new purchase from Shopnumotion.com.  If you do however wish to return your product, please review the below policies and give us a call to let us help.

Returns

SoftWheel Products

  • Returns will be accepted within 30 days of receipt. (A re-stocking fee may apply, see below.)
  • A full refund will be provided (excluding return shipping charges paid by the customer) if the product is returned unopened in the original package with the security seal in-tact within 30 days.
  • A 10% restocking fee will be applied if the security seal is broken, returned within 30 days, and in new condition in its original packaging.
  • There will be no returns accepted on damaged products, products showing wear, returns after 30 days, or returns received 10 business days from the date the return authorization and return shipping information was provided to the customer.

Process for Returns

  • Call our customer service team (Toll-free at 877.876.5332 Monday - Friday, 9am -8pm ET) to receive your return authorization number, and shipping instructions within 30 days of receipt. 
  • A return authorization number is required on all returns.
  • We must receive the product 10 business days after the return authorization number and shipping information has been provided.
  • We can assist you to determine the best method for shipping your return. 

Important

  • All return shipping charges will be at the customer’s expense unless Numotion was responsible for the error. 
  • We recommend insuring return shipments for their retail value to protect against loss or shipping damage
  • Products purchased on Shopnumotion.com cannot be returned at any Numotion branch locations. Shipping instructions will be provided.
  • If an order is cancelled after the product is shipped, standard return policies apply. 
  • If the product is refused at delivery once it has shipped, the shipping costs will be deducted from the order upon issuing credit to the customer.
  • Defective or Damaged Products: Call us at 1-877-876-5332 or email us at info@shopnumotion.com if your product is defective in any way after receipt or the product was damaged during shipping.

Refunds

  • All returned products received will be inspected prior to applying any credits.
  • A credit will be applied to the customer’s credit card or other method of payment less any return shipping costs or re-stocked fees.
  • Once the product is received and inspected, allow 2 weeks for the credit to be applied to a credit card, PayPal or e-gift cards. 
  • E-gift cards are not refundable or returnable for cash.